Policies

FINALIZING EVENT

We require all AV logistics to be finalized and paid in full 14 business days (2 weeks) before event date. This ensures that all equipment items are in place, our technicians are booked and briefed and that your event runs smoothly.

DEPOSIT

If event is less than $1000, the entire amount is due by credit card.
If event is between $1000 – $5000, a deposit of $1000 is due by credit card.
If event is greater than $5000, a deposit of 50% is due by Certified Cheque (Private Events), Company Cheque OR Credit Card.
If deposit amount is over $5000, a 2% administration fee is applied if paying by Credit Card.

BALANCE

Balance must be received 14 days business days (2 weeks) before event date.
Balance can be paid by Certified Cheque (Private Events), Company Cheque OR Credit Card.
If balance amount is over $5000, a 2% administration fee is applied if paying by Credit Card.

DAY OF ADDITIONALS

Ad hoc changes made on event day will automatically be charged to your credit card on the same/next business day.
If your event goes beyond the allotted time, you will be billed the hourly rate. Rates are $55 Per Hour / per technician (with a 4 hour minimum for any event)
A 2% interest charge per month will be applied on all overdue accounts after 7 days and then every 30 days.

** If your event is held at the Evergreen Brick Works, all billing will go through Evergreen under one master account to be paid to Evergreen. However, we will send you estimates and invoice copies for your budget purposes. ***

CANCELLATIONS

Notify us as soon as possible at gethelp@qideas.ca if there are any cancellations.
If cancellation is made at least 30 days before event, a full refund on any deposits/balances will be granted.
If cancellation is made less than 30 days of the event, 50% of deposit will be refunded.
If cancellation is made less than 5 days prior to event, no refund will be granted.
If cancelled due to circumstances beyond anyone’s control ~ please see Force Majeure.

NSF

In the event that an NSF cheque occurs, we will automatically charge your credit card for the remaining balance + the NSF fee of $40.

FORCE MAJEURE

Q ideas shall not be held liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited, floods, war, strikes or labor disputes, embargoes, government orders or any other force majeure event. Payment for services and rentals will not be refunded.

LABOUR RATE

If your event goes beyond the allotted time, you will be billed the hourly rate. Rates are $55 Per Hour / per technician (with a 4 hour minimum for any event)
Starting at 1 Technician minimum @ 4 Hours = $240
Evergreen Brick Works Multiple Spaces: Requires a minimum of 2 Technicians
Evergreen Brick Works in the Holcim/Kilns: Requires a minimum of 2 Technicians