Event Policy

FINALIZING EVENT
All AV logistics to be finalized and paid in full 7 business days before event date. This ensures that all equipment items are reserved, our technicians are booked and briefed and that your event runs smoothly.

PAYMENTS
Deposits and balances on your invoice can be paid through a secure gateway. Preferred payment method is credit card. However Email Money Transfer, Direct Deposit and Certified Cheque are also available.

DAY OF ADDITIONALS
Ad hoc changes made on event day will automatically be added to your final invoice.

CANCELLATIONS
Notify us as soon as possible if there are any cancellations.
If cancellation is made less than 5 business days of the event, your deposit is non refundable.
If cancelled due to circumstances beyond anyone’s control ~ please see Force Majeure.

NSF
In the event that an NSF cheque occurs, we will automatically charge your credit card for the remaining balance + the NSF fee of $40.

FORCE MAJEURE
Q ideas shall not be held liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited, floods, war, strikes or labor disputes, embargoes, government orders or any other force majeure event. Payment for services and rentals will not be refunded.